ScanFile FAQ's

1) I have lost the admin password. What can I do? 

Exit out of ScanFile. Browse to the ScanFile install folder and look for the access database called user.mdb. Rename this to something like user.mdb.old. Now launch ScanFile. A new database will be created and you can login under the default of username Admin, password Admin. 

2) I have ScanFile 2003 - can I get support? 

ScanFile Version 7 is still supported but to get full support, backed by Spielberg, we recommend upgrading to the latest version.  

3) Our ScanFile system was originally installed by Canon, is that a problem?

Not at all. We can take over the support of any ScanFile solution. 

4) I am considering upgrading ScanFile to another system, can I export the data I have out of Scanfile? 

In version 8 there is an Export module you can buy but, before you do that, have a look at FileDirector.info the SQL-based next generation ScanFile solution. See this page for your options.

5) I need to buy more licenses, is this possible?

Yes, just call us on 0845 873 8600 or fill in our contact form and ask for pricing.