ScanFile Support

Are you an existing ScanFile user who is looking for new support options?

FREE no obligation health check

A great starting point is for us to understand how you use ScanFile and what level of support you need. We offer a FREE no obligation health check. This means we will spend up to two hours with you, remotely, looking at your ScanFile installation and will correct any issues you have, suggesting where you could improve.

We are one of Spielberg's UK partners and this means we know ScanFile inside-out and have the full technical support of Spielberg. We are able to help support you as and when you need it.

Spielberg-backed Support Contract with Software Assurance

We recommend that you take out an annual support contract, backed by the software writers Spielberg. This will entitle you to future updates and access to their resources when we are unable to remedy a solution ourselves. To qualify for this you will need to get your ScanFile version up to the last supported version.

How We Respond Faster

It doesn't matter where you are located – we have customers all over the UK. It's simply not cost effective to offer a support contract which provides you with an engineer on site, so we use remote access software. Accompanied by you, we find the issue and correct it accordingly. This means we are responsive and can sometime fix issues within a matter of minutes - try us out!

We use a job ticketing system, so we get notified as soon as you submit your request and will contact you promptly to get you back up and running.

scanfile support centre

Some of our ScanFile support customers include:

Cleveland Police Authority, Tyneside
Wilson Tool, Swindon
Northampton Hospital
Protexx Insurance Services
Sandwell & Birmingham NHS Trust

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