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Click2Scan Ltd

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Scanfile Support 

Are you an existing Scanfile user who is looking for new support options ? 

 

FREE no obligation health check 

 

A great starting point is for us to understand how you use Scanfile and what level of support you need. We offer a FREE no obligation health check. This means we will spend upto two hours with you, remotely, looking at your Scanfile installation and will correct any issues you have there and then if we can. 

We are one of Spielberg's UK partners and this means we know Scanfile inside-out and with the full support of Spielberg, the software vendor's and developers we are able to help support you as and when you need it. 

 

 

Spielberg backed support contract with software assurance

We recommend that you take out an annual support contract which is backed by the software writers, Spielberg. This will entitle you to future updates and access to their resources when we cant remedy a solution ourselves. To qualify for this you will need to get your Scanfile version up to the last supported version which is currently Version 7. Find out why you should have an approved support contract.

 

 

How we respond faster

It doesn't matter where you are located - we have customers all over the UK. It's simply not cost effective to offer a support contract which provides you with an engineer on site so we use remote access software, accompanied by you, so we can see you screen, see the issue and remedy accordingly. This means we are responsive and can sometime fix issues within a matter of minutes - try us out !

We use a job ticketing system so we get notified as soon as you submit your request and will then contact you promptly to get you back up and running.

scanfile support centre

Some of our Scanfile support customers include

  • Cleveland Police Authority, Tyneside
  • Wilson Tool, Swindon
  • Northampton Hospital
  • Protexx Insurance Services
  • Sandwell & Birmingham NHS Trust

 

Call TODAY for instant cover

We want to hear from you if you need help today or are simply planning ahead. Call us on 0845 873 8600 or tell us about your situation by using our support form.