Scanfile FAQ's

1) I have lost the admin password. What can I do ? 

Exit out of Scanfile. Browse to the Scanfile install folder and look for the access database called user.mdb. Rename this to something like user.mdb.old. Now launch Scanfile. A new database will be created and you can login under the default of username Admin, password Admin. 

2) I have Scanfile 2003 - can I get support ? 

Scanfile Version 7 is still supported but to get full support, backed by Spielberg, we recommend upgrading to the latest version.  

3) Our Scanfile system was originally installed by Canon, is that a problem ?

No. We can take over the support of any Scanfile solution. 

4) I am considering upgrading Scanfile to another system, can I export the data I have out of Scanfile ? 

In version 8 there is an Export module you can buy but before you do that, have a look at FileDirector.info the SQL based next generation Scanfile solution. There is a Scanfile migration tool and upgrade pricing is available which i very competitive. 

5) I need to buy more licenses, is this possible ?

Yes, just call us on 0845 873 8600 to run through pricing.